The growth of mobility solutions demanded by end users has greatly increased both the cost to the enterprise for the associated carrier services as well as for IT support for users experiencing issues with applications, devices, carriers, operating systems and more. Professional Technology Specialists provides a comprehensive, high touch Help Desk for its clients allowing the IT department to focus on core imperatives – WAN/LAN support, application development, systems maintenance, etc.

PTS provides 100% US based support for any device for any issue – period. We staff a help desk capable of providing Tier I, II and III service to end users and track issues through our web portal for full transparency of the status of each and every issue. Rigorous SLA’s backstop our service so clients can be confident the user’s issues are resolved.

Back to Services